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Información
If you'd like to learn more about the venue's story and mission, along with how you can play your part to support them - please head here: https://bit.ly/support-ally-pally
Venue terms and conditions can be viewed here: https://www.alexandrapalace.com/ter...
- It’s within 24 hours of buying tickets
- Este evento se reprograma o se cancela
Cartel
Preguntas frecuentes
Where I can find more information about accessibility at Alexandra Palace?
Head here to find out more https://www.alexandrapalace.com/visitor-information/accessibility/
Where can I find out more information about travelling to Alexandra Palace?
Head here to find out more and stay up to date https://www.alexandrapalace.com/visitor-information/get-here/
What do I do on the day of the event?
On the day of the event (usually 2h before it starts) you’ll be able to activate your ticket in the app and generate your unique QR code.
Just follow these steps.
1. Open the DICE app. Tap the ticket icon at the bottom of the screen.
2. Choose the event.
3. Tap Activate QR code.
Once you activate your ticket, you will no longer be able to send it to a friend.
If you bought tickets for a group and you’re arriving together, you can show everyone’s tickets on your device to the door staff.
What if I can’t make the event anymore?
Offer your ticket to another fan
We believe tickets belong in the hands of fans, and that they should only ever be sold for a fair price. That’s why we have the Waiting List: if you can’t make it to a sold-out event, you can add your ticket to the queue to be purchased by another fan. If the ticket is sold, you’ll get your money back – no drama, no rip-offs.
There are a few conditions, though. Not every show will have the Waiting List function switched on, and tickets can only be added to the Waiting List after a show sells out. On top of that – and this is important – you’ll only get your money back if another fan buys your ticket.
Learn more about how the Waiting List works https://dice.fm/help/article?id=4409669479953
Transfer your ticket to a friend
If a friend is keen to attend an event you can’t make, you can transfer your ticket to them quickly and securely within the app. Just make sure you have their number saved in your phone, and that they have a DICE account registered with that number.
After you transfer the ticket, it will be stored within the DICE app on your friend’s phone – there’s no fiddling with name changes, emailing PDFs, or sending across screenshots. It’s just another way we make sure tickets don’t fall into the wrong hands.
The whole process takes seconds, here’s a step-by-step breakdown https://dice.fm/help/article?id=4409669378449
Can I purchase tickets from a third-party ticket website?
DICE does not participate in re-selling with any third-party sites as our tickets are only accessible via our app using the unique QR code that can only be activated on the day of the event.
You will be rejected at the door, if you show a ticket from third-party ticket resale site.
Our wait list feature puts fans first and ensures they aren’t being charged more than the actual ticket price. The wait list is the only way to ensure you are purchasing a genuine ticket that will give you entry into your favourite events!
Where I can find more information about accessibility at Alexandra Palace?
Head here to find out more: https://www.alexandrapalace.com/visitor-information/accessibility/
Where can I find out more information about travelling to Alexandra Palace?
Head here to find out more and stay up to date: https://www.alexandrapalace.com/visitor-information/get-here/
What do I do on the day of the event?
On the day of the event (usually 2h before it starts) you’ll be able to activate your ticket in the app and generate your unique QR code.
Just follow these steps.
1. Open the DICE app. Tap the ticket icon at the bottom of the screen.
2. Choose the event.
3. Tap Activate QR code.
Once you activate your ticket, you will no longer be able to send it to a friend.
If you bought tickets for a group and you’re arriving together, you can show everyone’s tickets on your device to the door staff.
What if I can’t make the event anymore?
Offer your ticket to another fan
We believe tickets belong in the hands of fans, and that they should only ever be sold for a fair price. That’s why we have the Waiting List: if you can’t make it to a sold-out event, you can add your ticket to the queue to be purchased by another fan. If the ticket is sold, you’ll get your money back – no drama, no rip-offs.
There are a few conditions, though. Not every show will have the Waiting List function switched on, and tickets can only be added to the Waiting List after a show sells out. On top of that – and this is important – you’ll only get your money back if another fan buys your ticket.
Learn more about how the Waiting List works https://dice.fm/help/article?id=4409669479953
Transfer your ticket to a friend
If a friend is keen to attend an event you can’t make, you can transfer your ticket to them quickly and securely within the app. Just make sure you have their number saved in your phone, and that they have a DICE account registered with that number.
After you transfer the ticket, it will be stored within the DICE app on your friend’s phone – there’s no fiddling with name changes, emailing PDFs, or sending across screenshots. It’s just another way we make sure tickets don’t fall into the wrong hands.
The whole process takes seconds, here’s a step-by-step breakdown https://dice.fm/help/article?id=4409669378449
Can I purchase tickets from a third-party ticket website?
DICE does not participate in re-selling with any third-party sites as our tickets are only accessible via our app using the unique QR code that can only be activated on the day of the event.
You will be rejected at the door, if you show a ticket from third-party ticket resale site.
Our wait list feature puts fans first and ensures they aren’t being charged more than the actual ticket price. The wait list is the only way to ensure you are purchasing a genuine ticket that will give you entry into your favourite events!
Descarga la app de DICE
Descubre las mejores fiestas en tu ciudad. Nos sincronizamos con tu biblioteca de música para ofrecerte recomendaciones personalizadas.
Guarda tus eventos, compártelos con colegas o, incluso, escucha nueva música en la app. Todo, para estar siempre al tanto de lo que pasa.
Te lo ponemos fácil para cambiar tu entrada con la de tu colega, o conseguir un reembolso en un evento agotado. Sin estrés alguno.
DICE protege a fans y artistas de la reventa ilegal. Tus entradas se guardarán de forma segura en la app.