DICE FM LIMITED
DICE FM TICKET PURCHASE TERMS
Please read these Purchase Terms carefully as they set out the terms on which you purchase a ticket on the DICE FM mobile app (the "App"). All ticket purchases are subject to these Purchase Terms. If you have any questions about them, please contact us at email@example.com. We may change these Purchase Terms from time to time so please check our website at www.dice.fm from time to time for any updates to ensure that you are aware of the current terms.
1. ABOUT US
1.1. We are DICE FM Limited, a company registered in England and Wales under number 08905651 and our registered office is at 62 Shoreditch High Street, London E1 6JJ.
1.2 We are a ticketing agent selling tickets via our App on behalf of promoters, organisers, managers and venues of music, entertainment, sports and similar events (our "Event Partners"). We sell tickets allocated to us by our Event Partners, so the tickets we have available for sale for each event will vary and we do not control the ticket inventory or availability.
2.1 Any ticket purchase through the App is subject to:
- These Purchase Terms;
- Any additional terms and conditions of the relevant Event Partner(s) which can be found on their respective websites or at the venue itself.
2.2 We facilitate the purchase of tickets for events, but at no time, unless expressly stated otherwise, do we act as a promoter or organiser of an event. DICE is not involved in any organisational aspect of the events offered for sale and we exclude any liability and/or responsibility for the quality of any event including (but not limited to) your view at the venue where the event or show takes place, the sound quality, local conveniences or accessibility.
2.3 Any changes to an event that occur after you have purchased a ticket (such as a change of date, location, programme, or artist, or an event cancellation) are the sole responsibility of the promoter or organiser of the event.
2.4 Upon purchase of a ticket as well as on the day of the event you will receive a confirmation on the email provided to us during registration containing any additional details about the event. It is your responsibility to check these details carefully before the event. The ticket stored on the App, found by clicking on the 'tickets' option of the App menu, is required for entry to the venue and must be presented upon request. You may be asked by the venue to separately verify your identity and/or age by providing ID for events with age restrictions.
3. CANCELLATIONS AND POSTPONEMENTS
3.1 Once you have purchased a ticket, it cannot be exchanged or refunded except in the following circumstances:
- If an event is cancelled by the Event Partner, they are responsible for refunding the original ticket proceeds to DICE at which point DICE will provide ticket holders with a full refund. We aim to do this within five (5) working days of the event organiser returning the original proceeds to us.
- If an event is postponed by the Event Partner, ticket holders will be given the option to either exchange their existing ticket for a new ticket for the rescheduled event date or receive a full refund.
3.2 If an Event Partner notifies us of any changes to an event, we will:
- Send a message to the mobile phone number or email address specified by you when registering with the App informing you of the change; and
- Inform you about the Event Partner's procedure for reimbursements and refunds, where appropriate.
3.3 We will not reimburse the cost of purchased tickets after an event has taken place unless instructed otherwise by, and at the discretion of, the Event Partner. You will not be entitled to a refund if you fail to attend an event or make an error when purchasing tickets (for example you buy the wrong quantity).
4. WAITING LISTS REFUNDS
4.1 When an event has sold out and as agreed with the Event Partner, DICE will enable the Waiting List feature.
4.2 Where the conditions of Clause 4.1 have been met, you have the option to return a ticket to DICE via the App so long as the return is made prior to the Event Partner’s deadline. This deadline is at the discretion of the Event Partner, though DICE endeavours to make the deadline as close as possible to the stated event time in the App.
4.3 Once you have agreed to offer your ticket to the Waiting List, you forfeit your rights to the ticket(s) and they will no longer exist in your account. If the ticket(s) offered is not successfully purchased by another user from the Waiting List, the ticket(s) will be returned to your account prior to the Event Partner’s deadline, and you will not be eligible for a refund. If the ticket(s) is successfully purchased by another user from the Waiting List, a full refund of your original purchase will be provided to you.
5. WAITING LISTS PURCHASES
5.1 The ticket(s) purchased via the Waiting List are subject to a surcharge over and above the face value price of the ticket(s). The Waiting List price you see in the App is the total price of the surcharge and the face value of the ticket(s).
5.2 If you have joined the Waiting List and offered a ticket(s), you are under no obligation to purchase.
6. ACCIDENTAL PURCHASES
6.1 You are responsible for checking the event details before purchasing a ticket to ensure that the event’s artist, date, time, location, age limit, and any other restrictions are correct and acceptable to you. You will not be eligible for a refund in instances where such restrictions prevent your attendance.
7. TICKET TRANSFER
7.1 For certain events a person who has promoted a ticket (a "Sender") may be permitted to transfer the ticket via the App to another registered DICE user (a "Recipient"). This can be done at any time prior to the ticket transfer cut-off date and time specified by the Event Partner, provided that the conditions below are met:
- The Recipient has a device compatible with the App; and
- The Recipient's mobile number associated with the App is stored and accessible from the contact list or phone book of the Sender’s personal device; and
- The Recipient has downloaded the most recent and updated version of the App to their phone; and
- The Recipient has successfully registered and created a DICE account using the device and mobile number mentioned above.
7.2 DICE provides this feature to facilitate the transfer of ownership of the ticket only. The transfer does not extend to the payment for the ticket, which must be arranged separately and directly between the Sender and the Recipient.
7.3 Due to restrictions placed on DICE by Event Partners, only tickets for certain events may be transferred using this feature. If the event does not allow the transfer of tickets as a feature within the App, you may contact firstname.lastname@example.org to request this manually by providing the full name and mobile number of the Recipient to whom you wish to transfer a ticket. Conditions for the Recipient to receive the ticket are as described above. You must contact DICE at least two (2) weeks in advance of a festival date or one (1) week in advance of all other event dates if you wish to transfer a ticket in this way. If you contact us to transfer your ticket with less than this notice period, we cannot guarantee we will be able to fulfil your request. Any requests to transfer tickets in this manner that are received less than a week before the event may be denied at DICE’s sole discretion.
7.4 When using the ticket transfer feature the Sender is responsible for ensuring that the mobile number of the Recipient is correct for the intended purchaser of the ticket. Any ticket successfully transferred to a Recipient automatically becomes the property of the Recipient and the Sender then has no rights of ownership to the ticket. DICE is not responsible for any tickets mistakenly sent to the wrong Recipient and cannot transfer the tickets in question back to the Sender without the Recipient’s prior authorisation or consent.
7.5 The Sender is responsible for requesting and arranging payment of no more than the face value of the ticket separately and directly with the Recipient. DICE is not responsible for any Recipient refusing to pay any Sender. If an event is cancelled, a refund will be made to the Sender as the original ticket holder by the same means as payment for the ticket was originally made. The Sender is then responsible for remitting the refund separately and directly to the Recipient.
7.6 When requested by the Sender, Recipients of tickets are responsible for settling payment separately and directly with the Sender for an amount no greater than the face value of the ticket.
7.7 If the Recipient of a transferred ticket is unable to attend the event, the tickets may be transferred on to new Recipient or returned to the original Sender.
8.1 It is prohibited for any Recipient to pay more than face value for a ticket. DICE will conduct periodic checks with Recipients to ensure that no more than face value was paid for any ticket. Any Sender found to have requested or received payment from a Recipient above the face value is in breach of the terms under which the ticket was sold and that may be cause for the immediate confiscation, invalidation, or cancellation of the ticket held without any refund or other compensation and for a future restriction on the use of the ticket transfer feature or full suspension of the Sender’s use of the App in general, at DICE’s sole discretion.
8.2 You may not resell or transfer your tickets if prohibited by law. In addition, Event Partners may prohibit the resale or transfer of tickets for some events. Any resale or transfer (or attempted resale or transfer) of a ticket in breach of the applicable law or any restrictions imposed by the Event Partner is grounds for the immediate confiscation, invalidation, or cancellation of that ticket without refund or other compensation, and may result in full suspension of your use of the ticket transfer feature or full suspension of the Sender’s use of the App in general, at DICE’s sole discretion.
9.1 DICE assumes no responsibility for tickets purchased through unofficial sales points. DICE is not responsible for any differences in price with other media or sales channels.
9.2 DICE is not responsible for loss or theft of personal mobile devices or any tickets stored within the App on a lost or stolen device. All events are provided with a door list with names of individuals who have purchased tickets through the App and our Event Partners will seek to allow you to gain entry to the event without your mobile phone by speaking to a DICE or event representative who will ask for ID verification in order to allow access to the event.
9.3 DICE is not responsible for any exchange or bank fees incurred by you arising from the normal course of payment or reimbursement.
9.4 Except as otherwise set out in these Purchase Terms, our liability to you in connection with an event (including, but not limited to, any cancellation, rescheduling or material change to the programme of the event) and the ticket you have purchased shall be limited to the price paid by you for the ticket.
9.5 These Purchase Terms do not exclude our liability (if any) to you for personal injury or death resulting from our negligence, fraud, or any matter for which liability cannot be lawfully excluded or restricted.
10. ACCESS TO VENUES
10.1 By purchasing a ticket on the App, you acknowledge that the Event Partner reserves the right, on reasonable and lawful grounds, to refuse entry to or remove from the premises any ticket holder without requirement to offer a refund or other compensation. By way of example, the Event Partner may remove a ticket holder who:
- Has behaved in a manner which, in the reasonable opinion of the Event Partner has, or is likely to, affect the enjoyment of other visitors; or
- Uses threatening, abusive or insulting words or behaviour, or in any way provokes or behaves in a manner which may provoke a breach of the peace; or
- In the reasonable opinion of the Event Partner, is under the influence of alcohol or drugs; or
- Fails, when required, to produce proof of identity or age (as or when appropriate).
10.2 By accepting these Purchase Terms, you acknowledge that DICE shall have no liability if you are refused entry to an event by an Event Partner.
11.1 Certain events or shows may be recorded for commercial and/or promotional purposes by the Event Partner. When accessing the venue or show you consent to your image being used in this way.
11.3 Their Purchase Terms are governed by and shall be construed in accordance with English law and any disputes arising out of any transaction with DICE are subject to the exclusive jurisdiction of the English courts.
11.4 As an online trader, pursuant to European Union legislation, we draw your attention to the European Commission's Online Dispute Resolution platform which can be found at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN. Through this platform you can access further information about resolving disputes in relation to something you have bought online. We are not obliged to and we do not agree to have our customer complaints handled by these providers. You can also email us at email@example.com.