DICE FM LIMITED
1. ABOUT US
1.1. We are DICE FM Limited, a company registered in England and Wales under company registration number 08905651 and have our registered office at 92-96 De Beauvoir Road, London N1 4EN.
1.2 We are a disclosed ticketing agent selling tickets via the Services on behalf of promoters, organisers, managers, artists and venues of music, entertainment, sports and similar events (the “Event Partners”).
2.1. DICE is a 'Data Controller' for the purposes of applicable data protection law.
3. COLLECTED INFORMATION
3.1. All personal information you provide to us when registering with the Services, and any personal information generated by your navigation and use of the Services, will be processed and stored by DICE to manage registration and ticket sales. We also use this information to analyse trends in our users' behaviour to help us to determine your preferences, habits, tastes, geographic location and favourite artists and events in order to maximise your use and enjoyment of the Services. We have further listed the ways in which we use your personal information at Clause 5 below.
3.2. The types of personal information we collect may include:
Personal details – including your name, email address, phone number, postal address, date of birth, information regarding your use of the Services, mobile device information and browser information;
Payment card and billing details – when you buy tickets via the Services we will require payment and billing information (such as your address and postcode) in order to handle the processing and despatch of ticket orders;
Location data – we may collect your IP address, and if you allow us to connect to your device’s geolocation functionality, we may collect your GPS data. We will use the location data to improve personalised recommendations in the Services on what events are near you. You can turn off the App's ability to access your geolocation at any time through your device’s general or privacy settings;
Your image or recordings – we may obtain photographs, audio or video recordings of events listed on the Services. We may reproduce and/or publish your image in the App, our website, and in other promotional materials, social networking channels and other materials related to the Services;
Your preferences – we may collect information about your purchase history, events you have viewed, attended or enquired about, any events you have joined a waiting list for, shared or invited people to attend and any feedback you may give or reviews you may submit;
Music library (e.g. Spotify or Apple Music) – if you allow us to connect to your music library, we may collect and hold information on your musical interests in order to improve the personalised recommendations through the Services;
Your interactions with us – for example if you send us information via email, survey, social media, customer service communications or other methods, this may be stored on our systems;
Technical information – when you use the Services, DICE automatically receives and records information on its server logs from your browser or mobile platform, including the location, IP address, cookie information and details about the page you requested.
4.3. We use the following cookies on our website:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
4.4. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
5. USE OF YOUR PERSONAL INFORMATION
5.1. As well as the purposes described above at Clause 3.1, we use the personal information we collect to:
administer the App and the Services or any other purposes required in order to allow us to provide the Services;
communicate with you via email, SMS, in-App notifications and push notifications about your purchases via the Services, including tickets (and the events they relate to) and any other non-ticket items;
fulfil your orders for tickets and other non-ticket items purchased via the Services;
provide better content, services, marketing, and support to you. For example, we may need to use your information to administer your account or provide you with information in connection with any purchases or events you have expressed an interest in;
administer and fulfil any competitions available to users via the Services and communicate with you about those competitions. Note that there may be specific terms in the competition terms and conditions relating to your personal data; and
to profile individual and demographic trends of people attending or showing an interest in certain events or artists. This helps us to provide you with recommendations of similar things you might like or find interesting, via the Discovery feature or otherwise. We do this by making assumptions based on an analysis of the information we hold, including the events you have viewed, waiting lists you have joined, and tickets you have purchased. For example, if you purchased tickets to an event, we might show you more events of this specific genre or type, or events by similar artists.
5.2. We also use information that we collect about you to for operational purposes, including:
to provide customer service, including to respond to your enquiries and fulfil any of your requests for information;
carry out verification checks, including to verify your identity when collecting tickets at a venue, to check that you meet any minimum age requirements, or to check that any restrictions on the reselling of tickets have been complied with;
to send you important information regarding the Services, or other technical notices, updates, security alerts, and support and administrative messages; and
as we believe to be necessary or appropriate under applicable law, to enforce our rights or to respond to requests from law enforcement and other government authorities.
5.3. We use your personal data on the following legal basis:
as necessary to perform a contract to which you are a party;
in our legitimate interests, including to improve the performance of the Services and in order to enhance our users’ experience of the Services, or in an Event Partner’s legitimate interests; and/or
to comply with a legal obligation.
6.1. We may send you marketing communications via email and push notifications. You are given the opportunity to opt in to marketing communications and push notifications on registration. If you change your mind and do not want to receive any marketing emails from us, you can edit your preferences in the communication controls centre in App (called ‘Messages’) or unsubscribe from emails by following the unsubscribe directions provided in the footer of each one. If you do not want to receive push notifications from us you may opt out by changing your preferences in the ‘Messages’ control centre in the App or change the appropriate settings directly on your mobile device. Please note that to access the communication controls centre (‘Messages’) you must have the App version 3.17.0 or above.
6.2. Where you opt out of receiving these marketing communications, we may still process your personal data for other required purposes, as specified in Clauses 4 and 5 above.
6.3. On registration, we will also ask you to provide your consent to receive marketing messages from our Event Partners and other third parties involved in the provision of an event you have purchased ticket(s) to. If you opt in to such marketing messages, we will pass your details to the relevant Event Partner or third party so that they can contact you for this purpose. If you change your mind and do not want to receive such marketing messages, you can opt out by contacting that third party direct or by unsubscribing using any available ‘unsubscribe’ link or similar in that third party’s emails to you. Alternatively, to opt out of marketing messages for all third parties, you could edit your preferences in the communication controls centre in App (called ‘Messages’). We will notify the relevant third parties of your change in preferences, normally within 1 – 3 business days. Note that it may take longer for each third party to action your request.
7. DISCLOSURE OF YOUR INFORMATION
7.1. We do not rent or sell your personal information to anyone without your explicit consent, but we may share your personal information in the ways described below:
Agents and suppliers – We employ other companies and individuals to perform functions on our behalf, including our payment processing suppliers and data analytics services providers. We do not share your personal information with our agents or suppliers except as is necessary in order to enable them to provide us with a service.
Third Parties – We may integrate with other third party products and services such as Spotify to enable certain features of the Services. We do not share your personal information with them except as is necessary in order to allow them to perform the features requiring their integration.
Competition partners – When offering competitions via the Services, we may share your personal information with our competition partner for the purpose of administering the competition (for example, arranging for the prize to be provided to the winner).
Event Partners – We are a ticketing agent, so we sell you tickets to events on behalf of the Event Partner for that event. We therefore need to share your personal details with them and other parties involved in the provision of the event (such as the venue) so they can provide you with information about the event such as last-minute changes, or for the purposes of ticket validation upon entry to a venue. We are not responsible or liable for the actions of such third parties, and if you wish to complain about the use of your personal information by such third party then you should contact the relevant third party directly.
Other reasons – We may also share your personal information with a purchaser or potential purchaser of our business and in some circumstances, we may have to disclose your personal information by law, either because a court or the police or other law enforcement agency has asked us for it, to enforce our legal rights, or to prevent fraud or ticket-touting for example.
7.2. We may also provide our partners with anonymous information about how users, collectively, use the App and website so that they can understand how often people use their services, the App and the website.
8. INFORMATION ABOUT OTHER INDIVIDUALS
If you give us information (including personal information) on behalf of someone else, you confirm that you the other person has given you permission to act on his/her behalf and has agreed that you can:
provide their personal information to us;
give consent on their behalf to the processing of their personal data;
receive on their behalf any data protection notices; and
give consent to the transfer of the individual’s personal data abroad.
9. SECURITY AND INTERNATIONAL TRANSFERS OF DATA
9.1 We are committed to ensuring that your information will be treated confidentially and securely, and we have put in place appropriate measures to ensure the security of your personal data.
9.2 The personal data that we collect from you may be transferred to, and stored at, destinations outside the European Economic Area (EEA) where the laws on processing personal data may be less stringent than in your country. It may also be processed by staff operating outside the EEA who work for us or for one of our agents or suppliers.
9.3 Presently personal data collected from you is stored in data centres as well as cloud networks which are located or hosted in Ireland.
9.4 When your personal data is transferred to parties located outside of the EEA we shall undertake an assessment and take appropriate measures to ensure such third party will provide adequate security of such personal data and respect your rights to privacy. These safeguards are intended to ensure a similar degree of protection is afforded to your data wherever it may be transferred and may include:
only transferring your personal data to countries which have been deemed to provide an adequate level of protection for personal data by the European Commission;
entering into specific contractual terms which have been approved by the European Commission and which give personal data the same protection as within the EEA; or
where your data will be transferred to the US, ensuring that the third party to which we are transferring your data is part of the Privacy Shield.
For further information on the safeguards used, please contact us at firstname.lastname@example.org.
9.5 Although we take all steps reasonably necessary to ensure that your personal data is treated securely, you should be aware that the transmission of information via the internet is not completely secure and we cannot guarantee the security of your data during its transmission.
9.7 When calculating the appropriate retention period for your data, we consider the nature and sensitivity of the data, the purposes for which we are processing the data, and any applicable statutory retention periods. Using these criteria, we regularly review the personal data which we hold and the purposes for which it is held and processed. Once processing has been completed, we may securely delete or anonymise your personal data. For more details about our retention periods, please contact us at email@example.com.
10. YOUR RIGHTS
10.1. You may request details of the personal information that we hold about you under data protection laws. If you would like a copy of the information held about you please write to us at firstname.lastname@example.org.
10.2. If you think any information we have about you is incorrect or incomplete, please write to us or email us at email@example.com as soon as possible. We will correct or update any information as soon as we can.
10.3 Under the EU General Data Protection Regulation and any equivalent rules in the UK, you are entitled to certain rights in relation to our handling of your personal data. For example, will have the right to have your personal data rectified or erased, the right to object to or restrict us from processing your personal data (including the right to object to profiling), and the right to data portability. If you would like to exercise these rights once they come into force, please write to us or email us at firstname.lastname@example.org.
10.4. Should you have any complaints about how we handle your personal information, please contact us at email@example.com. Should we be unable to resolve your complaint and you wish to take your complaint further, you may do so by contacting the UK Information Commissioner’s Office.
Information We Collect
Information You Provide Us
When you sign up for an account, make a purchase, or otherwise interact with our website and app, we collect information from you such as:
Date of birth
We use a third party payment service to process payments made through the Services. If you make a purchase using a credit or debit card through the Services, your information will be collected by this third-party payment provider and not by us.
When you contact us via user support or by email, or write a review or provide feedback, we collect any information that you provide to us.
If you provide information on behalf of or about someone else, you confirm that the other person has given you permission to act on his/her behalf and/or provide his/her personal information to us.
Information We Collect Automatically From Your Use of the Services
We may collect the physical location of your device through GPS signals. We may use your device’s physical location to provide you with personalized location-based services and content. In some instances, you may be permitted to allow or deny such uses and/or sharing of your device’s location, but if you do, we may not be able to provide you with the applicable personalized services.
If you allow us to connect to your Spotify or Apple music library, we may collect information on your musical interests in order to provide personalized recommendations through the App.
How We Use Your Information
We may use the information we collect:
To operate, maintain, enhance and provide features of the Services, to provide services and information that you request, to respond to comments and questions, to fulfill your purchase, and otherwise to provide support to users.
To understand and analyze the usage trends and preferences of our users, to improve the Services, and to develop new products, services, features, and functionality.
To contact you for administrative and informational purposes. This may include providing information about your purchases, customer service or sending communications, including changes to our terms, conditions, and policies.
For marketing purposes, such as developing and providing promotional and advertising materials that may be useful, relevant, valuable or otherwise of interest.
To personalize your experience on the Services by presenting products and offers tailored to you.
We may aggregate data collected through the Services and may use and disclose it for any purpose.
For our business purposes, such as audits, security, compliance with applicable laws and regulations, fraud monitoring and prevention.
To enforce our Terms of Service or other legal rights.
How We Share Your Information
We disclose information that we collect through the Services to third parties in the following circumstances:
To our third party service providers who provide services such as website hosting, payment processing, data analysis, information technology and related infrastructure provision, customer service, email delivery, online advertising, auditing, and other services.
To promoters and other event partners. We sell you tickets to events on behalf of the Event Partner for that event, and may share your information with them so they can provide you with information about the event, and any related products and/or services, such as last-minute changes, or for the purposes of ticket validation upon entry to a venue.
We may use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you. To do so, these companies may set and access their own cookies, pixel tags, and similar technologies on our Services and they may otherwise collect or have access to information about you which they may collect over time and across different online services. Some of our advertising partners are members of the Network Advertising Initiative or the Digital Advertising Alliance. If you do not wish to receive our personalized ads, please visit their opt-out pages to learn about how you may opt out of receiving personalized ads from member companies.
To a potential or actual acquirer, successor, or assignee as part of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in bankruptcy or similar proceedings).
If required to do so by law or in the good faith belief that such action is appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
We may use and disclose aggregate information that does not identify or otherwise relate to an individual for any purpose, unless we are prohibited from doing so under applicable law.
Third Party Services
We use certain physical, organizational, and technical safeguards that are designed to maintain the integrity and security of information that we collect. Please be aware that no security measures are perfect or impenetrable and thus we cannot and do not guarantee the security of your data. It is important that you maintain the security and control of your account credentials, and not share your password with anyone.
Your Choices and Access
From time to time, we send marketing e-mail messages to our users. If you no longer want to receive such emails from us on a going forward basis, you may opt-out via the “unsubscribe” link provided in each such email.
Use of Services by Minors
The Services are not directed to individuals under the age of thirteen (13), and we request that they not provide personal information through the Services.