Lorna Shore

Head here to find out more: https://www.alexandrapalace.com/visitor-information/accessibility/

Head here to find out more and stay up to date: https://www.alexandrapalace.com/visitor-information/get-here/

On the day of the event (usually 2h before it starts) you’ll be able to activate your ticket in the app and generate your unique QR code.

Just follow these steps.

1. Open the DICE app. Tap the ticket icon at the bottom of the screen.

2. Choose the event.

3. Tap Activate QR code.

Once you activate your ticket, you will no longer be able to send it to a friend.

If you bought tickets for a group and you’re arriving together, you can show everyone’s tickets on your device to the door staff.

Offer your ticket to another fan

We believe tickets belong in the hands of fans, and that they should only ever be sold for a fair price. That’s why we have the wait list: if you can’t make it to a sold-out event, you can add your ticket to the queue to be purchased by another fan. If the ticket is sold, you’ll get your money back – no drama, no rip-offs.

There are a few conditions, though. Not every show will have the wait list function switched on, and tickets can only be added to the wait list after a show sells out. On top of that – and this is important – you’ll only get your money back if another fan buys your ticket.

Learn more about how the wait list works https://dice.fm/help/article?id=4409669479953

Transfer your ticket to a friend

If a friend is keen to attend an event you can’t make, you can transfer your ticket to them quickly and securely within the app. Just make sure you have their number saved in your phone, and that they have a DICE account registered with that number.

After you transfer the ticket, it will be stored within the DICE app on your friend’s phone – there’s no fiddling with name changes, emailing PDFs, or sending across screenshots. It’s just another way we make sure tickets don’t fall into the wrong hands.

The whole process takes seconds, here’s a step-by-step breakdown https://dice.fm/help/article?id=4409669378449

DICE does not participate in re-selling with any third-party sites as our tickets are only accessible via our app using the unique QR code that can only be activated on the day of the event.

You will be rejected at the door, if you show a ticket from third-party ticket resale site.

Our wait list feature puts fans first and ensures they aren’t being charged more than the actual ticket price. The wait list is the only way to ensure you are purchasing a genuine ticket that will give you entry into your favourite events!

Head to the Palm Court as early as possible to allow extra time for security and ticket checks (peak times 8-9pm).

If you have booked a Lounge upgrade alongside your ticket, you can beat the queue and head straight to the Palm Court Entrance. Once there, follow the signs to the dedicated Lounge Entrance. The Lounge opens at the same time as doors and is available pre-show

If you have any questions about your Lounge experience, visit https://www.alexandrapalace.com/upgrade-your-visit or contact our Visitor Services Team on visitor.services@alexandrapalace.com or 020 8365 4343.

One small bag (no bigger than 30 (h) x 20 (w) x 10 (d) cm) per person is allowed into the venue Any larger bags will be directed to our bag drop.

https://www.alexandrapalace.com/safeandsecure

Exemptions apply for medical purposes. Contact access@alexandrapalace.com in advance if this applies to you.

£5 for bags (under A4 size only), £3 for coats and £2 for all other items (card only). Large bags are not allowed inside the venue at all (including the cloakroom).

Ally Pally is now fully cashless so bring your card/phone with you to pay across the site.

Happening in the Phoenix Bar until 1am.