FBAccounts Administrator - Los Angeles | DICE
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Accounts Administrator

USA / Los Angeles / United States 90012
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We built DICE for fans. We’ve gone from being a tiny six-person company in London to an 90+ person (and growing) company that is now launching around the world.

DICE is obsessed with design and technology and on a mission to be the world’s best platform to discover and buy tickets to amazing live experiences. The best artists all work closely with us to make sure their tickets go to their fans, not scalpers or touts.

With a network of hundreds of promoters and venues, with access to the highest quality gigs, club nights and festivals, we want to ensure our partners have the best experience selling their tickets with DICE.

We’re growing our team our LA-based team and looking for an Accounts Administrator to focus on providing our partners with the best service and ensuring their needs are not only met, but exceeded too. You’ll be the first person they get in touch with for any request, and will need to know all the processes around partner lifecycle like the back of your hand. You’ll work closely with various teams across the business.

You’re the kind of person who never loses their cool, always finds a way to solve any problem, understand what people mean from half a word, and can prioritise really, really well.

NOTE: We're looking for someone to join the team full time on the understanding that there will be different working hours across seven days per week. We’ll work with you for the most mutually convenient fit.

Responsibilities:

  • Onboarding promoters and venues
  • Setting up events
  • Responding to all partner emails - be it requests for event changes, compiling reports, payment queries, or anything else
  • Identifying opportunities for process improvements and making it happen
  • Spotting bugs and internal tools requirements, and communicating them to the product team

Requirements

  • Experienced in the ticketing or music industry
  • You have at least 2 years experience dealing with customers in an online/digital environment
  • Great support isn’t just about answering emails - it’s about problem-solving and you love that
  • You’re methodical and detail orientated. You’ll always make sure you’ve addressed the partner’s problem before you fire off a reply
  • You go the extra mile, but believe in small gestures too
  • You’re not too shy to get stuck in, to hustle around a problem to achieve the best result
  • You understand that good spelling and grammar conveys trustworthiness to our partners
  • You can work flexible hours: your shift can be anything from 8am to 8pm, including some weekends and public holidays, but we’ll work with you to find the best mutually convenient times

Benefits

You'll be working in a fast paced, new team with smart, passionate, interesting people who have amazing ideas that often become reality. We're on a mission and you'll be an integral part of the team to make a BIG impact. We're well funded and have global ambitions - lets be honest, you'll love working here.

+ Free Breakfast

+ LA office

+ Healthcare

+ Chance to come to our London office and meet the rest of our 80+ employees!

Apply Now
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