&lt;section class=&quot;sc-gFaPwZ bqXDMu&quot;&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;DICE was built for fans, and we’re on a mission to get people out more. We’ve grown from a six-person start-up in London to become one of the fastest growing consumer businesses to originate from Europe.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We work non-stop to make the experience of using DICE as painless as possible.  But when fans do need help, we want to ensure they have the best team available to solve their queries and get them to their next incredible show.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;We’re growing our London team and are looking for an experienced Customer Support Agent to focus on Portuguese speaking&lt;/span&gt; &lt;span style=&quot;font-weight: 400;&quot;&gt;cities, helping us extend the hours where support will be available for fans.&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;NOTE: This is a full-time role based in our London office, and requires working a fixed schedule of hours across seven days per week. But don’t worry, we’ll work together closely to find an arrangement that works. &lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;RESPONSIBILITIES&lt;/strong&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Liaising between fans to resolve light complexity issues via email on various topics such as: ticket transfers, refunds, account queries, cancellations etc&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Providing accurate, valid, and complete information by using the right tools, methods, and processes&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Ensuring a high level of customer service and a positive guest experience&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Supporting your colleagues with peer learning, and being open to feedback from others&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Positively participating in company events, and in weekly team meetings&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Taking part in new projects and tests that we may need your help with&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Promoting the DICE culture&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Supporting our team with other projects and tasks to do with expansion.&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;/section&gt;
&lt;section class=&quot;sc-gFaPwZ bqXDMu&quot;&gt;
&lt;h4 class=&quot;sc-cpmLhU krEYki&quot;&gt;REQUIREMENTS&lt;/h4&gt;
&lt;div&gt;
&lt;ul&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Fluency in Portuguese and English&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You have at least 1-2 years experience dealing with customers in an online/digital environment&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Great support isn’t just about answering emails - it’s about problem-solving and you love that&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You’re methodical and detail oriented. You’ll always make sure you’ve addressed the fan’s problem before you fire off a reply&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You go the extra mile, but believe in small gestures too&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You’re not too shy to get stuck in, to hustle around a problem to get the best result for a fan&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You understand that good spelling and grammar conveys trustworthiness and friendliness, and that means a lot to the fans&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You enjoy working with our product team to provide insights that will help shape the future of DICE&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;You are extremely computer literate and experienced using various office applications and CMS systems&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-weight: 400;&quot;&gt;&lt;span style=&quot;font-weight: 400;&quot;&gt;Understanding of customer support software such as Help Scout, Zendesk, Desk or others (bonus)&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;/div&gt;
&lt;/section&gt;
&lt;section class=&quot;sc-gFaPwZ bqXDMu&quot;&gt;
&lt;h4 class=&quot;sc-cpmLhU krEYki&quot;&gt;BENEFITS&lt;/h4&gt;
&lt;ul&gt;
&lt;li&gt;Competitive salary&lt;/li&gt;
&lt;li&gt;Unlimited holiday &lt;/li&gt;
&lt;li&gt;Private Healthcare&lt;/li&gt;
&lt;li&gt;Mental Health and Wellbeing programmes&lt;/li&gt;
&lt;li&gt;DICE Development Programme&lt;/li&gt;
&lt;li&gt;DICE credit to spend on gigs&lt;/li&gt;
&lt;li&gt;Regular socials&lt;/li&gt;
&lt;li&gt;Free breakfast&lt;/li&gt;
&lt;li&gt;Brand new HQ in East London!&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt; &lt;/p&gt;
&lt;/section&gt;

Customer Support Agent (Portuguese Speaking)

REQUIREMENTS

BENEFITS