We built DICE for fans. We’ve gone from being a tiny six-person company in London to a 90+ person (and growing) company that is now launching around the world.
DICE is obsessed with design and technology and on a mission to be the world’s best platform to discover and buy tickets to amazing live experiences. The best artists all work closely with us to make sure their tickets go to their fans, not scalpers or touts.
We’re working hard to make sure the app is easy and that most of the time fans don’t need to contact us. But when they do need help, we want to ensure they have the best team available to help solve their queries.
Well, not just “solving their queries” - that wouldn’t be aiming high enough. We want to make sure fans have such a good experience they waltz into the gig and buy everyone drinks!
We’re growing our LA-based team and looking for an experienced Customer Support Agent to focus on North America as well as our Spanish speaking cities, extending the hours where support will be available.
NOTE: This is a full-time role based in our LA office, and requires working a fixed schedule of hours across seven days per week. But don’t worry, we’ll work together closely to find an arrangement that works.
You'll be working in a fast paced, new team with smart, passionate, interesting people who have amazing ideas that often become reality. We're on a mission and you'll be an integral part of the team to make a BIG impact. We're well funded and have global ambitions - let's be honest, you'll love working here.