Event Services Agent

LocationLos Angeles
Employment TypeFull-time

We built DICE for fans. We’ve gone from being a tiny six-person company in London to a 90+ person (and growing) company that is now launching around the world.

DICE is obsessed with design and technology and on a mission to be the world’s best platform to discover and buy tickets to amazing live experiences. The best artists all work closely with us to make sure their tickets go to their fans, not scalpers or touts.

The Event Services team at DICE ensures that the market-leading standards DICE sets in product design are replicated in the dynamic, real-world environment of live events. Working closely with the Operations Manager, Account Managers and Partner Services teams, the Event Services team will liaise with our venues, promoters and brand partners to ensure that DICE users at shows, club nights and festivals have the very best on-the-day experience.

NOTE: We're looking for someone to join the team full time on the understanding that there will be different working hours across seven days per week. We’ll work with you for the most mutually convenient fit.


  • Providing access control solutions for venues, festivals and special events
  • Liaising with promoters and responding to event-related enquiries
  • Representing DICE on-site at events and arranging staffing for events across the country
  • Updating diaries and records with vital information to be shared across multiple teams
  • Constantly identifying opportunities for improvements and making it happen
  • Fulfilment administration and account settlement
  • Working on campaigns to increase the growth of DICE at external events and venues
  • Creating and distributing event comms to DICE fans


  • Experienced in the live music events environment and in event information administration
  • Amazing diary management and time keeping skills
  • Ability to think on your feet and respond quickly and rationally to any urgent issues
  • An eye for detail and excellent communication skills to make sure everyone knows the vital info
  • Not shy to get stuck in, to hustle around a problem and get the best result
  • Comfortable leading a team and making important decisions
  • Enjoy working with our product team to provide insights that will help shape the future of DICE
  • Flexible in terms of working hours and schedule


You'll be working in a fast paced, new team with smart, passionate, interesting people who have amazing ideas that often become reality. We're on a mission and you'll be an integral part of the team to make a BIG impact. We're well funded and have global ambitions - let's be honest, you'll love working here.

  • LA office
  • Competitive salary
  • Unlimited holiday
  • Healthcare plan
  • Chance to come to our London office and meet the rest of our 90+ employees!
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